Explanation

Answer Example

My approach to creating a digital transformation roadmap begins with conducting a comprehensive assessment of the organization’s current state, including systems, processes, and culture. I engage stakeholders across departments to define clear business objectives and identify pain points. From there, I prioritize initiatives based on factors such as ROI, feasibility, and alignment with strategic goals. For example, I led a transformation project where I implemented cloud-based CRM software, which increased customer satisfaction scores by 20% within six months. I also ensure that the roadmap includes timelines, KPIs, and a change management strategy to address employee adoption and training.