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Feb 2025

How to answer this Communication Skills interview question about Client Relationship Management for Mid-Level Real Estate Agent?

How do you handle a situation where a client is dissatisfied with your service?

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Real Estate Agent

Communication Skills

Asked at

RE/MAX

Difficulty :

Medium

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Explanation

This question evaluates your ability to manage client relationships and resolve conflicts effectively. Recruiters assess your communication skills, empathy, and problem-solving abilities. Common pitfalls include becoming defensive or failing to address the client’s concerns. A strong answer involves actively listening, empathizing with the client, and taking corrective actions to address their concerns.

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Answer Example

When a client is dissatisfied, I start by actively listening to their concerns and empathizing with their perspective. I then work to address the issue by offering a solution or explaining the steps I’ll take to resolve it. For example, a client once expressed frustration about delayed updates on their listing. I apologized, implemented a weekly communication schedule, and kept them informed, which rebuilt their trust and resulted in a successful sale.

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