How to answer this Communication Skills interview question about Objection Handling for Entry-Level Account Executive?

How do you handle objections from clients during a sales pitch?

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Account Executive

Communication Skills

Asked at

HubSpot

Difficulty :

Easy

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Explanation

This question evaluates your ability to address client concerns and objections effectively during the sales process. Recruiters assess your communication skills, empathy, and ability to turn objections into opportunities. Common pitfalls include appearing defensive or failing to provide specific examples. A strong answer involves actively listening, empathizing with the client, and addressing their concerns with tailored solutions. Preparation involves practicing objection-handling techniques and reviewing common objections in your industry.

A popular meme image featuring the Marvel character Thanos with the caption “A small price to pay for salvation,” commonly used to humorously express acceptance of a minor sacrifice for a greater benefit.

Answer Example

I handle objections by actively listening to the client’s concerns and empathizing with their perspective. Then, I address the objection by providing tailored solutions or additional information. For example, when a client was hesitant about pricing, I broke down the ROI they could expect, which helped them see the value and close the deal.

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