Explanation

Answer Example

The KPIs I track depend on the business context. For example, in e-commerce, I focus on metrics like conversion rate, average order value, and customer lifetime value, as they directly impact revenue. For operational performance, I monitor KPIs like churn rate or on-time delivery rate. In a recent role, I built a dashboard in Tableau to track these metrics, enabling the leadership team to identify a drop in customer retention and implement targeted campaigns that improved retention by 10%. Tracking the right KPIs ensures data-driven decision-making.