How to answer this Analytical/Technical interview question about Supply Chain Metrics for Mid-Level Supply Chain Manager?

Can you explain how you measure the performance of a supply chain?

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Supply Chain Manager

Analytical/Technical

Asked at

Procter & Gamble

Difficulty :

Hard

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Explanation

This question evaluates your ability to track and improve supply chain efficiencies using key performance indicators (KPIs). Recruiters are looking for your understanding of metrics like OTIF (On Time In Full), inventory turnover, and cost-to-serve, as well as your ability to use data analytics to identify areas for improvement. A strong answer provides examples of how you’ve applied these metrics to achieve measurable results. Avoid vague explanations or failing to connect metrics to business outcomes.

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Answer Example

I measure supply chain performance using KPIs like OTIF to track delivery accuracy, inventory turnover to assess efficiency, and cost-to-serve to evaluate profitability. For example, in my previous role, I implemented a dashboard to monitor these metrics and identified a bottleneck in our distribution process. By optimizing delivery routes, we improved OTIF from 85% to 95% within three months and reduced logistics costs by 10%.

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