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Feb 2025

How to answer this Leadership interview question about Team Performance for Senior-Level Global Account Director?

How do you handle underperforming team members on a key account?

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Global Account Director

Leadership

Asked at

WPP

Difficulty :

Hard

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Explanation

This question assesses your leadership and conflict management skills in high-pressure situations. Recruiters want to see how you address performance issues while ensuring the account’s success. A strong answer includes actionable steps, such as identifying root causes, providing support, and driving results. Avoid ignoring the issue or failing to provide a resolution.

A popular meme image featuring the Marvel character Thanos with the caption “A small price to pay for salvation,” commonly used to humorously express acceptance of a minor sacrifice for a greater benefit.

Answer Example

I handle underperformance by first identifying potential barriers, such as workload or skill gaps, through one-on-one discussions. I then create a tailored improvement plan that includes clear KPIs, training, and regular check-ins. For example, on a global account, I worked with an underperforming team member and improved their efficiency by 40% through targeted coaching, enabling the team to meet the client’s tight deadlines.

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