Feb 2025

How to answer this Problem Solving interview question about Crisis Management for Mid-Level Hotel Manager?

How would you handle an unexpected crisis, such as a power outage during peak hours?

Hotel Manager

Problem Solving

Asked at

InterContinental Hotels Group

Difficulty :

Hard

A popular meme image featuring the Marvel character Thanos with the caption “A small price to pay for salvation,” commonly used to humorously express acceptance of a minor sacrifice for a greater benefit.

Explanation

This question assesses your crisis management skills and ability to maintain operations under pressure. Recruiters want to see how you ensure guest safety, communicate effectively, and resolve the issue promptly. A strong answer includes a specific example, your approach, and the outcome. Avoid vague explanations or failing to prioritize guest safety.

Answer Example

During a power outage at peak occupancy, I immediately activated the hotel's backup generator and communicated with guests to assure them of our efforts. I coordinated with the maintenance team and utility provider while offering complimentary refreshments in the lobby to minimize inconvenience. The issue was resolved within two hours, and guests appreciated the proactive communication.

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Feb 2025

How would you handle an unexpected crisis, such as a power outage during peak hours?

Problem Solving

Asked at

InterContinental Hotels Group

Difficulty :

Hard

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Explanation

Answer Example

Also check out

What steps would you take to ensure compliance with credit risk management policies during a loan review process?

Ethics and Integrity

Asked at

Morningstar

Difficulty :

Easy

How do you ensure your clients fully understand the buying or selling process?

Communication Skills

Asked at

Century 21

Difficulty :

Medium

What steps do you take to create a comprehensive threat intelligence report for stakeholders?

Communication Skills

Asked at

CrowdStrike

Difficulty :

Medium

What steps do you take to manage a sustainable forest harvesting operation?

Ethics and Integrity

Asked at

Weyerhaeuser

Difficulty :

Hard

How would you handle a situation where two executives request conflicting priorities at the same time?

Behavioural

Asked at

Accenture

Difficulty :

Medium

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Step 2: Find a job post

Step 3:One click .. and done

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