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Feb 2025

How to answer this Behavioural interview question about Compliance Resolution for Mid-Level KYC Analyst?

Can you describe a time when you identified a compliance issue and how you resolved it?

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KYC Analyst

Behavioural

Asked at

Standard Chartered

Difficulty :

Hard

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Explanation

This question evaluates your ability to detect and resolve compliance issues, demonstrating your attention to detail and problem-solving skills. Recruiters are looking for specific examples that highlight your proactive approach and adherence to regulatory standards. A strong answer will follow the STAR (Situation, Task, Action, Result) format and include measurable outcomes. Avoid vague responses or failing to explain your role in the resolution process.

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Answer Example

During a periodic review, I identified that a client’s KYC file was missing updated beneficial ownership information, which posed a compliance risk. My task was to resolve the issue promptly. I contacted the client to request the missing documentation and escalated the case to the compliance team. Once the documents were provided, I updated the KYC file and ensured it met regulatory standards. This proactive action prevented potential penalties and ensured compliance.

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