How to answer this Problem Solving interview question about Crisis Management for Mid-Level Restaurant Manager?

How would you handle a sudden staff shortage during peak hours?

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Restaurant Manager

Problem Solving

Asked at

Applebee's

Difficulty :

Hard

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A popular meme image featuring the Marvel character Thanos with the caption “A small price to pay for salvation,” commonly used to humorously express acceptance of a minor sacrifice for a greater benefit.

Explanation

This question assesses your ability to manage unexpected challenges while maintaining service quality. Recruiters want to see how you adapt, delegate tasks, and prioritize operations during high-demand periods. A strong answer includes a specific example, your approach, and the outcome. Avoid vague explanations or failing to ensure guest satisfaction.

A popular meme image featuring the Marvel character Thanos with the caption “A small price to pay for salvation,” commonly used to humorously express acceptance of a minor sacrifice for a greater benefit.

Answer Example

During a sudden staff shortage, I step in to assist with operations, reassign tasks based on priority, and communicate with guests to manage expectations. For example, when two servers called out on a busy Friday, I coordinated with the kitchen to prioritize orders, assisted with table service, and offered complimentary appetizers to waiting guests. This minimized delays and kept guests satisfied.

How it works?

Perfect applications in one click.

A popular meme image featuring the Marvel character Thanos with the caption “A small price to pay for salvation,” commonly used to humorously express acceptance of a minor sacrifice for a greater benefit.

Step 1:
Create a profile

Create your profile by uploading an existing resume or create one from scratch using our resume builder.

A popular meme image featuring the Marvel character Thanos with the caption “A small price to pay for salvation,” commonly used to humorously express acceptance of a minor sacrifice for a greater benefit.

Step 2:
Find a job post

Start searching for jobs anywhere you want and paste the job description in the box in FirstResume.

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Step 3:
One click .. and done

One click, and we will track your job with AI, analyse your compatibility, create your perfect resume and more, ready to apply.

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