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Feb 2025

How to answer this Communication Skills interview question about Communication for Mid-Level Secretary?

How do you ensure effective communication between departments or team members?

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Secretary

Communication Skills

Asked at

McKinsey & Company

Difficulty :

Medium

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Explanation

This question evaluates your ability to facilitate communication and ensure that information flows smoothly between departments or team members. Recruiters assess your communication skills, organizational abilities, and attention to detail. Common pitfalls include not addressing tools or methods used to ensure clarity. A strong answer involves using tools, following up on communication, and tailoring messages to the audience.

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Answer Example

I ensure effective communication by using tools like email, Slack, and meeting minutes to keep everyone informed. I also follow up with team members to confirm understanding and address any questions. For example, I coordinated between the marketing and sales teams during a product launch by scheduling regular check-ins and sharing detailed progress updates, which ensured alignment and avoided miscommunication.

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