This question evaluates your ability to de-escalate conflicts and provide effective solutions. Recruiters assess your communication skills, empathy, and ability to resolve issues while maintaining a positive customer relationship. Common pitfalls include failing to listen actively or not addressing the root cause of the dissatisfaction. A strong answer involves staying calm, actively listening, and proposing a resolution that aligns with company policies while satisfying the customer. Preparation involves practicing conflict resolution techniques and reviewing company policies.
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